Privacy Policy

Veltrix Labs operates this website and online store, together with the related information, content, features, tools, products, and services made available to customers (collectively, the “Services”). This Privacy Policy explains how we collect, use, process, store, and disclose personal information when you visit or use the Services, complete a purchase or other transaction, or communicate with us. If this Privacy Policy conflicts with our Terms of Service regarding the handling of personal information, this Privacy Policy will apply. Please review this Privacy Policy carefully. By accessing or using any part of the Services, you acknowledge that you have read and understood how your information may be collected, used, processed, and disclosed as described below.

For purposes of this Privacy Policy, “personal information” means information that identifies you or can reasonably be associated with you or another individual. It does not include anonymous or properly de-identified information that cannot reasonably be linked to an identifiable person. Depending on how you interact with the Services, your location, and applicable legal requirements, we may collect or process the following categories of personal information, including information inferred from them: Contact details including your name, address, billing address, shipping address, phone number, and email address. Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details. Account information including your username, password, security questions, preferences and settings. Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions. Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry. Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers. Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

We may obtain personal information from the following sources: Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information; Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies; From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf; From our partners or other third parties.

Depending on your interactions with us and the Services you use, we may process personal information for the following purposes: Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services. Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services. Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else. Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you. Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

We may disclose personal information to third parties where reasonably necessary for legitimate business, operational, or legal purposes and in accordance with this Privacy Policy. These disclosures may include: With vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping). With business and marketing partners to provide marketing services and advertise to you. For example, we use third-party advertising services to support personalized advertising based on your online activity across different websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations. With our affiliates or otherwise within our corporate group. In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

The Services may contain links to websites, applications, or online platforms operated by third parties. When visiting a service that is not owned or controlled by Veltrix Labs, you should review its privacy, security, and legal terms. We do not control and are not responsible for the privacy practices, security, accuracy, completeness, or reliability of third-party services. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

The Services are not directed to children, and we do not knowingly collect personal information from anyone below the age of majority applicable in their jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted. As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Although we use reasonable safeguards designed to protect personal information, no security system or transmission method is completely secure. Information sent over the internet may be exposed while in transit, so you should avoid sending sensitive or confidential information through unsecured channels. We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy. The applicable retention period may depend on factors such as account administration, order fulfilment, provision of the Services, legal and regulatory obligations, dispute resolution, fraud prevention, and enforcement of our agreements or policies.

Depending on the laws that apply where you live, you may have some or all of the rights described below. These rights may be subject to legal limitations, exceptions, identity-verification requirements, or other conditions, and we may decline a request where permitted by law. Right to Access / Know. You may have a right to request access to personal information that we hold about you. Right to Delete. You may have a right to request that we delete personal information we maintain about you. Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you. Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions. Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made. You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. We will not unlawfully discriminate against you for exercising an applicable privacy right. Before processing a request, we may ask for information reasonably necessary to verify your identity, as permitted or required by law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

If you have a concern or complaint regarding how we handle personal information, please contact us using the details provided at the end of this Privacy Policy. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

Your personal information may be transferred to, stored in, or processed in countries outside your country of residence, including locations where our service providers or business partners operate. If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission’s Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

We may revise this Privacy Policy periodically to reflect changes in our practices, Services, technology, or legal and regulatory obligations. The revised policy will be posted on this website with an updated revision date, and additional notice will be provided where required by law.

For questions about this Privacy Policy, our privacy practices, or a request to exercise an applicable privacy right, please contact us using the following details: Veltrix Labs Address: Al Warqa, Dubai, United Arab Emirates Support Email: support@veltrixlabs.io